General Terms and Conditions
These terms and conditions govern all purchase orders made through G'Old Atelier's online store at www.g-oldatelier.se (hereafter referred to as the Webstore), covering every purchase agreement entered into online with G'Old Atelier AB (hereafter referred to as G'Old Atelier). We recommend that you review these terms and conditions thoroughly before placing an order. Please note that these terms and conditions may be revised periodically, so we advise you to check them before each purchase you make in the Webstore.
A binding purchase agreement is established as soon as we confirm your order and send an order confirmation with a link to pay to the email address you provided. If an item becomes out of stock before the Webstore is updated to reflect this, G'Old Atelier will inform you via email. We may offer a substitute product or cancel the order and issue a refund if the payment was made. If incorrect pricing information has been displayed on the Webstore, you will have the option to either buy the item at the correct price or cancel the order.
You must be at least 18 years old and not under guardianship to make a purchase in the Webstore. G'Old Atelier assumes that minors who make purchases on www.g-oldatelier.se provide accurate age information and/or have obtained the required consent from their guardian to buy the item(s). If this is not the case, the buyer may be responsible for any costs incurred due to an invalid agreement.
The prices listed in our Webstore include VAT but do not cover delivery charges or possible payment fees. For purchases outside the European Union, customs fees or other taxes and charges may be added to the purchase price.
Payment
Payment can be carried out in Swedish kronor (SEK) and can be made using various methods according to our Link-to-Pay options, such as Mastercard, Maestro, Visa, Visa Electron, Visa Pay, Diners Club International, Discover, JBC, and Union Pay.
G'Old Atelier reserves the right to check the cardholder's address, the card's validity, and ensure that your account has the capacity to be charged the full amount. G'Old Atelier reserves the right to decline a purchase.
Payment for our leather restoration services is due upon completion of the work and before shipment. You will receive a link to pay via email once the restoration is finished. If delivery is made by one of our agents, payment can be made at the time of delivery using a card.
Leather Restoration Services
For our leather restoration services, a detailed description of the work required must be provided when you contact G'Old Atelier. If additional costs are required for the work to be done properly, we will contact you first to discuss a new quote and timeframe for completion. We reserve the right to refuse to restore your leather items if they do not comply with the information or condition provided at the time of contact. In such cases, you may pay for return shipping for your items, or we may dispose of them for you.
Once a restoration service has begun, it cannot be undone. Due to the handmade nature of our services and the inherent inconsistencies of original materials, small imperfections may appear. We encourage you to contact us should there be any problem that you were not informed of. We will be happy to assist you further. Please note that advance payment is required for all restoration services.
Damaged Products
We work hard to avoid damages or defects in our products. Should you find that an item is damaged or defective, we will offer a replacement for the item in question. If you do not accept a replacement, you will be refunded the original cost of the item and the return cost, unless the defect can be repaired, in which case G'Old Atelier will cover the cost of the new shipping. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded. You are asked to always examine your received products at the time of delivery and report any deviations from your order to us as soon as possible.
We will refund you as soon as possible, at the latest within 30 days from the date the returned item is received by G'Old Atelier and we have established that the item is damaged or otherwise defective. Always save your receipt.
Colours
We cannot guarantee that the colours appearing in the Webstore reflect the product colours in reality. The colours can be reflected in different ways depending on, for example, your computer or phone screen, graphic card, and computer settings.
Company Information
G'Old Atelier AB
CEO and Founder: Emanuela D'Asdia
Marmorgatan 5
118 67 Stockholm
Sweden
Company Registration number: 559466-5001
VAT registration number: SE559466500101
